We are taking on new patients at Hoddesdon Dental Surgery
Welcome all new patients - We would like to make your first visit to the practice as comfortable as possible.
We will require you to send a completed medical history form to the practice before we can arrange your first appointment. You can download the form here and email it back to us - or alternatively you can come to collect a printed version from the practice.
If you have any problems filling in the forms, we will give you all the help you need. Please include a list of any medications that you are currently taking.
Our latest new patient reviews via Google Business
"I’m SO glad I found this dental surgery. The very skilful, kind Dr Soheyl Saadat and his wonderful, friendly Dental Nurse, Jackie, were so kind, gentle, professional and very thorough. Dr. Saadat’s surgical process, dealing with a broken tooth, new crown and difficult root canal situation, was a very positive experience.
If you’re nervous about root canal treatment, don’t be. I would go back in a heartbeat, which is quite a statement from someone who was previously extremely nervous of dental treatment.
Thank you Dr. Saadat and Jackie. The reception staff are very professional and friendly, and the surgery is in a really convenient, accessible spot."
"Amazing and professional staff. I felt safe in their hands. I am so impressed. The lady was holding my hand and saying good words to calm me down because I was so stressed. I recomend that place for everyone. Thank you."
At your first appointment there will be an opportunity to discuss your personal dental needs and concerns. We will happily answer any questions you have.
Our philosophy is to ensure that all patients are fully informed about the treatment options available and understand any advised procedures.
Your dental examination will include the following:
Examination of each tooth for signs of dental disease such as tooth decay or gum disease.
Mouth cancer screen.
Any relevant small x-rays that may be needed to aid in complete diagnosis.
Discussion of findings and the treatment options available. This will include the viewing of specific sites using an intra-oral camera and the relevant x-rays.
An estimate of treatment costs will be discussed along with payment options and an idea of timescales.
A written treatment plan estimate will be provided. You will then be able to return to reception where you can arrange a convenient time for your next appointment.
If the treatment required is of a complex nature, it may be necessary to organise a subsequent appointment to discuss the findings and potential treatment options.
Please note our practice policy on the provision of dental treatment.
Expectations
Our practice policy aims to provide dental care of a consistently high quality for all our patients.
Our aim is to guide you on the most effective ways of preventing and controlling dental disease for you and your family.
With your co-operation we aim to improve your smile while maintaining your ability to eat with efficiency and comfort.
We will carry out diagnostic procedures to gather all relevant information where possible.
In proposing treatment we will take into account your wishes. We will explain options where appropriate and costs so that you can make an informed choice. We will always explain to you what we are doing.
We will remember that treatment needs are for the future as well as the present emphasizing the importance of good long term prognosis.
We will do all we can to look after your health. We will ask you about your general health and about any medicines being taken. This helps us to treat your safely. We keep all information about you confidential.
We use disposable items where possible and maintain high levels of patient protection through strict sterilisation procedures to ensure your safety at all times.
We operate in house complaints procedure in case you are dissatisfied with our service in any way.
We require at least 48 hours notice if you need to cancel or change an appointment, as this time slot can be offered to another patient. If you miss two appointments, or give less than 48 hours notice to cancel an appointment on two occasions (short notice cancellation), or miss one appointment and short notice cancel another appointment, we may not be able to complete your treatment or offer you NHS services in the future. A charge may be made based on the length of the booked appointment time. In the case of hygiene appointments a full charge will be made for the missed appointment.
Please follow your dentist's advice to prevent tooth decay and gum disease.
Please treat our staff with courtesy and respect.
Please pay your bill promptly.
We recommend that you check your entitlement when claiming help with the cost of NHS treatment as incorrect claiming may result in a fine being issued to you by NHS. Checking your entitlement is your responsibility.
